Expert vs Public Evaluation of Civil Servant Involving Social Media

Abstract

In the framework of administrative reform, the effectiveness assessment carried out in the monitoring mode is an effective tool for improving the activities of state structures, that ultimately influences the quality of life of the citizens. When implementing the Decree of the President of the Russian Federation No. 601 in assessing the professional activities of civil servants, along with traditional assessment methods (certification and qualification exam), it is necessary to introduce technologies of public assessment through social networks. The use of the public assessment of civil servants as a component of the assessment of the results of their activities will ensure its objectivity and will help increase its effectiveness. Hence, to ensure the possibility of using social media to evaluate the performance of civil servants, the author grounds the necessity and suggests a system of performance indicators adapted to the public assessment, including the opinion of the representatives of the expert community. The correct organization of the expert community should facilitate objective assessment of the professionalism of officials. To provide it, the author suggests a mechanism for searching, attracting, selecting and training experts, so that their level of competence would allow to adequately evaluate the activities of public civil servants. This kind of work should be carried out on appropriate network platforms, based on special algorithms of the expert search system, which allow storing expert databases offering social network expert assessment tools, as well as expert knowledge analysis programs.