Preview

Communicology

Advanced search

Issues of Reputation Management Transformation in the Context of Media Space Digitalization

https://doi.org/10.21453/2311-3065-2026-14-2-85-94

Abstract

The article examines the pressing issues of the transformation of reputation management in the context of the digitalization of the media environment. It identifies key structural changes in the reputation management system driven by the rapid development of digital technologies, social media, and artificial intelligence. The methodological framework is based on systems analysis, the comparative method, and a review of scholarly literature. It is shown that the key factors of transformation include the acceleration of information flows, the growing influence of user-generated content, and the integration of artificial intelligence technologies in the monitoring and analysis of reputational risks.

About the Author

A. V. Yablonskikh
Peoples' Friendship University of Russia named after Patrice Lumumba (RUDN University)
Russian Federation

Yablonskikh Alla Vadimovna – Ph.D. in Philology, Associate Professor at the Department of Mass Communications, Faculty of Philology

117198, Moscow, Miklukho-Maklaya str., 6.



References

1. Brand Analytics. (2025). Онлайн-мониторинг репутации бренда. URL: https://brandanalytics.ru/blog/online-reputation-management

2. Chumikov A.N., Bocharov M.P. (2012). Public relations: theory and practice. Moscow: Delo 352 p. (in Rus.).

3. CRM Group. Руководство по управлению цифровой репутацией. 2025. URL: https://crmgroup.ru/glossary/digital-reputation-management-guide

4. CS Design Studios. How Online Reputation Management Shapes Digital Marketing Success. 2025. URL: https://www.csdesignstudios.com/how-online-reputation-management-shapes-digitalmarketing-success

5. Dagaeva E.A., Kim M.N. (2024). Virtual Communication and Social Networks. Vol. 3. No. 3. pp. 255-263. DOI: 10.21603/2782-4799-2024-3-3-255-263 (in Rus.).

6. Digital transformation of PR in the era of Web 3.0. Pressfeed. 2024. URL: https://news.pressfeed.ru/cifrovaya-transformaciya-pr-v-epoxu-web-3-0 (in Rus.).

7. Ermolaeva E.P. (2018). Online media and social media in the marketing communications system // Kommunikologiya. Vol. 6. No. 5. pp. 82-88. DOI: 10.21453/2311-3065-2018-6-5-82-88 (in Rus.).

8. Five Key Trends in Online Reputation Management for 2025 and Beyond. Forbes. 2025. URL: https://www.forbes.com/councils/forbesbusinesscouncil/2025/10/02

9. Markway, Ruward. (2024). Рынок управления репутацией в 2024 году. URL: https://markway.ru/research/issledovanie-markway-i-ruward-rynok-upravleniya-reputacziej-v-2024-godu

10. Nadernejad Media. (2024). Online Reputation Management Statistics. 2024. URL: https://nadernejadmedia.com/2024-online-reputation-management-statistics

11. Podium A.I. (2024). Reputation Management Impact and Insights in 2025. URL: https://www.podium.com/article/ai-reputation-management

12. PR FORUM 2026. Sostav.ru. 2026. URL: https://www.sostav.ru/blogs/215825/75948

13. Reputation Management Trends to Watch in 2025. Thrive Agency. 2025. URL: https://thriveagency.com/news/the-future-of-reputation-management-5-trends-to-watch-in-2025

14. SERM в 2024 году. EpicCenter. 2024. URL: https://www.sostav.ru/blogs/266683/47589

15. Sharkov F.I., Silkin V.V. (2023). Online journalism and Online advertising. Moscow: Publishing and Trading Corporation «Dashkov and Co». 173 p. (in Rus.).

16. Shilina M.G. (2018). Internet communication: research concepts of the XXI century. M. 182 p. (in Rus.).

17. The AI-Driven Reputation Repair Toolkit: What is Working in 2025. Search Engine Land. 2025. URL: https://searchengineland.com/ai-driven-reputation-repair-toolkit-459309

18. Top 14 Online Reputation Management Tools for 2025. Talkwalker. 2024. URL: https://www.talkwalker.com/blog/best-online-reputation-management-tools

19. Vartanov S.A. (2023). The media communication industry: towards a theoretical justification of the category // Vestn. Moscow time. Uni. Ser. 10: Journalism. No. 6. pp. 3-36. DOI: 10.30547/vestnik.journ.6.2023.336 (in Rus.).


Review

For citations:


Yablonskikh A.V. Issues of Reputation Management Transformation in the Context of Media Space Digitalization. Communicology. 2026;14(2):85-94. (In Russ.) https://doi.org/10.21453/2311-3065-2026-14-2-85-94

Views: 9

JATS XML


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.


ISSN 2311-3065 (Print)
ISSN 2311-3332 (Online)