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Assessment of Capitalization of Regional Authorities Official Accounts in Social Media

https://doi.org/10.21453/2311-3065-2019-7-4-71-81

Abstract

Social media are gradually becoming an increasingly important resource in the activities of state and municipal authorities, and the task of conducting a comprehensive assessment of the effectiveness of the implemented impact on third-party Internet users who are consumers of replicated content is being updated. Existing in the sphere of SMM-management methods of analysis of accounts and pubs in different social networks pay priority attention to quantitative and qualitative indicators, while giving only secondary importance directly to the issues of interaction with citizens. According to the author, each of these network resources has its own social capital, expressed in practice by the users of social participation, trust and putting forward their own initiatives and proposals that can have an important impact on the life of the entire regional community. One of the most important results of the study is the confirmation of the readiness of citizens to put forward concrete proposals within the framework of official network resources of state and municipal structures.

About the Author

A. V. Gubanov
Kursk Academy of State and Municipal Service
Russian Federation


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Review

For citations:


Gubanov A.V. Assessment of Capitalization of Regional Authorities Official Accounts in Social Media. Communicology. 2019;7(4):71-81. (In Russ.) https://doi.org/10.21453/2311-3065-2019-7-4-71-81

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ISSN 2311-3065 (Print)
ISSN 2311-3332 (Online)